Cookie Policy

A+ Hosting Inc. DBA ServerPoint.com ("ServerPoint", "we", "us", "our") uses cookies and similar tracking technologies on our website and Client Portal. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

About the summaries: Each section below includes a plain-language summary in an orange box. These summaries are provided for your convenience only and are not legally binding. Please read the full text of each section for complete details.

1. What Are Cookies?

In Plain English: Cookies are small files stored on your device when you visit websites. They help sites remember you and work better. Some last until you close your browser (session), others stick around longer (persistent).

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.

Cookies can be "persistent" or "session" cookies:

Persistent cookies remain on your device for a set period or until you delete them.
Session cookies are temporary and are deleted when you close your browser.

2. How We Use Cookies

In Plain English: We use cookies for three main things: (1) keeping the site working (essential), (2) understanding how you use the site (analytics), and (3) remembering your preferences (functional). Essential cookies can't be disabled.

We use cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for our website and Client Portal to function properly. They enable core functionality such as:

Keeping you logged into your account
Remembering items in your shopping cart
Processing secure transactions
Managing your session as you navigate between pages

You cannot opt out of essential cookies as they are required for the website to function.

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us:

Analyze website traffic and usage patterns
Identify and fix errors
Improve website performance and user experience
Understand which pages are most and least popular

2.3 Functional Cookies

These cookies allow us to remember choices you make and provide enhanced, personalized features. For example:

Remembering your language preference
Remembering your region or location
Customizing content based on your preferences

3. Third-Party Cookies

In Plain English: Some cookies come from other companies (like Google Analytics for statistics, or our payment processor). These have their own privacy policies.

In some cases, we use cookies provided by trusted third parties. These may include:

Analytics providers (such as Google Analytics) to help us understand how our website is used.
Payment processors to facilitate secure transactions.
Live chat services to provide customer support.

These third parties may use their own cookies in accordance with their privacy policies, which we encourage you to review.

4. Cookies We Use

In Plain English: Here's a list of the main cookies we use: session login cookies, security tokens, language preferences, and Google Analytics for website statistics.

Cookie Name	Purpose	Duration
session_id	Maintains your login session	Session
csrf_token	Security - prevents cross-site request forgery	Session
language	Remembers your language preference	1 year
_ga, _gid	Google Analytics - website usage statistics	2 years / 24 hours

5. Managing Your Cookie Preferences

In Plain English: You can control cookies through your browser settings. You can delete cookies, block them, or set preferences. But if you block essential cookies, parts of our site won't work properly.

Most web browsers allow you to control cookies through their settings. You can:

View what cookies are stored on your device
Delete all or specific cookies
Block all cookies or cookies from specific sites
Set preferences for certain types of cookies

Here are links to cookie management instructions for common browsers:

Please note: If you choose to disable cookies, some features of our website may not work as intended, and you may not be able to access certain areas or use certain features.

6. Do Not Track

In Plain English: Some browsers have a "Do Not Track" setting. There's no standard for how websites should respond to this, so we currently don't change our behavior based on it.

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for how websites should respond to DNT signals, so we do not currently respond to DNT browser signals.

7. Updates to This Policy

In Plain English: We may update this policy. Check back occasionally for the latest version.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We encourage you to review this page periodically for the latest information on our cookie practices.

8. Contact Us

In Plain English: Questions about cookies? Use our Contact Us page or open a support ticket.

If you have any questions about our use of cookies, please contact us:

Via our Contact Us page
Support Ticket: Through your Client Portal

Last Updated: January 2026