Domain Termination and Cancellation

Voluntary Cancellation

You may cancel your domain name registration at any time through your Client Portal. Please note:

• No Refunds: Domain registration fees are non-refundable, even if cancelled before the registration period ends
• Grace Period: After cancellation, the domain enters a deletion process and may not be immediately available for re-registration
• Data Removal: Upon cancellation, your WHOIS information and DNS records will be removed

Involuntary Termination

ServerPoint may terminate or suspend a domain registration under the following circumstances:

1. Violation of Terms

Domains may be terminated if used in violation of our:

• Terms of Service
• Acceptable Use Policy
• Domain Registration Agreement

2. Non-Payment

• Domains not renewed before expiration will enter the deletion process
• See our Domain Expiration and Renewals policy for redemption options

3. Inaccurate WHOIS Information

Under ICANN rules, we may suspend domains with:

• False or inaccurate contact information
• Failure to respond to WHOIS verification requests

4. Legal Requirements

Domains may be suspended or cancelled due to:

• Court orders
• UDRP/URS decisions (see Dispute Resolution)
• Law enforcement requests
• Compliance with applicable laws and regulations

5. Abuse Reports

Domains used for illegal activities, spam, phishing, or malware distribution may be suspended immediately.

Process After Termination

1. Suspension: Domain stops resolving but remains in your account
2. Deletion Request: Domain is queued for deletion
3. Pending Delete: Domain is removed from the registry
4. Available: Domain may become available for general registration (timing varies by TLD)

Appeal Process

If you believe your domain was terminated in error, please open a support ticket through the Client Portal within 15 days of the termination notice.

Contact

For questions about domain termination, please contact us through the Client Portal or through our Contact Us page.