Law enforcement and legal requests

A+ Hosting Inc. DBA ServerPoint.com ("ServerPoint", "we", "us", "our") is committed to protecting the privacy and rights of our customers while cooperating with law enforcement and regulatory authorities as required by law. This page explains how we handle legal requests for customer information.

About the summaries: Each section below includes a plain-language summary in an orange box. These summaries are provided for your convenience only and are not legally binding. Please read the full text of each section for complete details.

1. Types of legal requests we accept

In Plain English: We respond to valid legal requests from US authorities — subpoenas, court orders, search warrants, and other lawful demands. Foreign authorities must go through proper US channels.

ServerPoint will respond to the following types of legal process:

Subpoenas — issued by a court or grand jury compelling the production of records
Court orders — issued by a judge directing specific actions or disclosure
Search warrants — issued by a judge based on probable cause
National security requests — including National Security Letters (NSLs) and orders under the Foreign Intelligence Surveillance Act (FISA)
Emergency requests — when there is an imminent threat to life or serious physical injury
Preservation requests — requests to preserve records pending issuance of formal legal process

All legal requests must be issued by law enforcement, consumer protection, regulatory, or other similar authorities within the United States.

2. Requests from outside the United States

In Plain English: If you're a foreign government or agency, your request must come through official US channels (such as the FBI or a Mutual Legal Assistance Treaty) to be valid here.

Legal requests from agencies outside the United States must be submitted through their proper liaison in the United States, such as the FBI, Department of Justice, or through a Mutual Legal Assistance Treaty (MLAT) process, in order for the request to be valid and enforceable in United States territory.

ServerPoint is a United States company subject to US law. We cannot comply with foreign legal process that has not been domesticated through appropriate US legal channels.

3. What information may be disclosed

In Plain English: What we can share depends on the type of legal request. A subpoena gets basic account info. A court order or warrant can get more detailed records. We only provide what's legally required.

The type and scope of information disclosed depends on the legal process:

3.1. Subpoena (without court order)

Basic subscriber information, which may include:

Name and contact information on file
Account creation date and service type
Billing information and payment history
IP addresses assigned to the account

3.2. Court order

In addition to basic subscriber information:

Service usage logs and connection records
Email headers (not content)
Other non-content records as specified in the order

3.3. Search warrant

In addition to the above:

Stored content such as files, databases, and email content
Any other information specified in the warrant

ServerPoint only discloses information that is specifically requested and covered by the scope of the legal process. We do not provide more information than is legally required.

4. Customer notification

In Plain English: We'll try to notify you if law enforcement requests your data, unless the law or a court order prohibits us from doing so (for example, in criminal investigations with secrecy requirements).

Unless prohibited by law, court order, or where doing so would jeopardize an investigation or create a risk of harm, ServerPoint will make reasonable efforts to notify affected customers of legal requests for their data before disclosure. This notification may include a copy of the legal process received.

ServerPoint may be prohibited from providing notification in cases involving:

Criminal investigations with secrecy or non-disclosure orders
National security requests
Cases involving imminent threat to life or safety
Cases where notification would be impractical or futile

5. How to submit a legal request

In Plain English: Send legal requests to our legal department by mail or email. Include your contact info, badge/case number, the specific account or data you're requesting, and the legal authority for the request.

Legal requests should be directed to:

A+ Hosting Inc. DBA ServerPoint.com
Attn: Legal Department
10620 S. Highlands Pkwy, Suite 110-491
Las Vegas, NV 89141
Via our Contact Us page

All requests should include:

The requesting agency's name and contact information
The name, badge number, and contact information of the requesting officer or agent
A case or reference number
The specific account(s), IP address(es), or data being requested
The legal basis and authority for the request
The specific information or records sought
The relevant time period for the requested records

Incomplete or overly broad requests may be challenged or returned for clarification.

6. Preservation requests

In Plain English: If you need us to preserve account data while you prepare formal legal process, we can do that for 90 days (extendable once). This just freezes the data — it doesn't give you access to it.

In accordance with 18 U.S.C. § 2703(f), ServerPoint will preserve records and other evidence in its possession for 90 days upon receipt of a valid preservation request from a law enforcement agency. This period may be extended for an additional 90 days upon a renewed request.

Preservation requests should be submitted in writing to the address or email listed in Section 5 and should specify the account(s) and records to be preserved.

7. Emergency requests

In Plain English: If someone's life is in danger, we can disclose information without waiting for formal legal process. Contact us immediately by email with the details.

ServerPoint may voluntarily disclose information to law enforcement without legal process when we believe in good faith that an emergency involving imminent danger of death or serious physical injury requires disclosure without delay, in accordance with 18 U.S.C. § 2702(b)(8) and § 2702(c)(4).

Emergency requests should be submitted by email to our Contact Us page with "EMERGENCY REQUEST" noted in the message and should include a description of the emergency and the specific information needed.

8. Costs

In Plain English: Processing legal requests takes staff time. We may charge a fee to cover the cost, especially for complex or large-volume requests.

ServerPoint may charge a fee for the costs of searching for, assembling, reproducing, and transporting records responsive to legal process, as permitted by law. Fee estimates will be provided upon request before processing begins, where practical.

9. Our principles

In Plain English: We take your privacy seriously. We scrutinize every legal request, push back on ones that are too broad, and only disclose what's legally required.

ServerPoint follows these principles when handling legal requests:

We carefully review every request for legal validity and proper scope
We challenge requests that are overly broad, vague, or otherwise deficient
We provide only the information specifically covered by the legal process
We notify customers when legally permitted to do so
We comply with applicable laws while protecting customer privacy to the fullest extent possible

Last Updated: February 2026